Privacy Policy

Madhurina Photography respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an inquiry, book a session, complete a lead form, or use our photography, videography, photo booth or related services.By using this website, submitting an inquiry, completing a form, or booking a service with Madhurina Photography, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Who we are
Madhurina Photography provides photography, videography, wedding, engagement, portrait, family, branding, event and photo booth services in Ontario, Canada.For privacy-related questions, requests or concerns, please contact:Madhurina Photography
Email:  madhurinaphotography@gmail.com
Website: https://madhurinaphotography.com/

• your name;

• email address;

• phone number;

• event or session date;

• preferred location;

• type of service you are interested in;

• wedding, event or session details;

• messages, inquiry details and communication history;

• payment or booking-related information;

• images, video, audio or likeness captured during a booked session or event;

• testimonials, reviews or feedback you choose to provide.

If you contact us through Facebook, Instagram, WhatsApp, email, website forms or Meta lead forms, we may collect the information you submit through those platforms.We only collect information that is reasonably needed to respond to inquiries, provide services, manage bookings, deliver galleries and films, communicate with clients, process payments, and operate our business.

• respond to your inquiries;

• check availability;

• recommend a package or service;

• schedule consultations, sessions or events;

• prepare contracts, invoices and booking details;

• provide photography, videography, photo booth and related services;

• deliver edited galleries, films, previews and other final products;

• communicate about your booking, timeline, location, payment or delivery;

• provide customer support;

• send follow-up messages related to your inquiry or service;

• improve our website, services, marketing and client experience;

• comply with legal, tax, accounting, contractual or business obligations.

We do not sell your personal information.

• pages visited;

• device type;

• browser type;

• approximate location;

• referral source;

• interactions with our website or ads.

You can usually adjust cookie settings through your browser. Disabling cookies may affect how some parts of the website function.

• second photographers, videographers, assistants or contractors;

• editors, album designers or delivery partners;

• gallery hosting or file delivery platforms;

• payment processors and accounting providers;

• website, email, CRM or business software providers;

• legal, tax, accounting or insurance professionals;

• service providers who help us operate, communicate, advertise or deliver client work.

We only share the information reasonably needed for the purpose. We do not sell personal information.

• ask what personal information we have about you;

• request correction of inaccurate information;

• withdraw consent where applicable;

• ask questions about how your information is used;

• request that we stop contacting you for marketing or follow-up purposes;

• request removal of certain images from online portfolio or marketing use, where applicable.

Some information may need to be retained for legal, tax, accounting, contractual or legitimate business purposes.
Email: madhurinaphotography@gmail.com
2. Personal information we collect
We may collect personal information that you voluntarily provide to us, including:
3. How we use personal information
We may use your personal information to:
4. Photos, videos and client images
As a photography and videography business, we may capture images, video and audio during sessions, weddings, events or projects.Client images, videos and audio may be used to provide the services you booked, including editing, gallery delivery, film delivery, album design, printing, archiving and client support.We only use identifiable client images, videos or testimonials for portfolio, website, social media, advertising, promotional or marketing purposes when permitted by your contract, written consent, model release, client permission, or applicable law.If you have questions about image usage or would like to request removal of a specific image from our online platforms, please contact us.
5. Meta lead forms, social media and third-party platforms
If you submit your information through a Facebook or Instagram lead form, direct message, WhatsApp message or another third-party platform, your information may also be processed according to that platform’s own privacy policy and terms.Madhurina Photography uses the information you provide through these platforms to respond to your inquiry, provide pricing or availability, and follow up about the service you requested.We are not responsible for the privacy practices of third-party platforms such as Meta, Facebook, Instagram, WhatsApp, Google, payment processors, gallery delivery platforms or website service providers.
6. Payments and booking information
When you make a payment or retainer payment, payment information may be processed by third-party payment processors or financial service providers. Madhurina Photography does not intentionally store full credit card information on its website.We may keep records of payments, invoices, retainers, contracts and service details for business, tax, accounting and legal purposes.
7. Cookies, analytics and website tracking
Our website may use cookies, analytics tools, pixels or similar technologies to understand website traffic, improve user experience, measure marketing performance and support advertising.These tools may collect information such as:
8. How we share personal information
We may share limited personal information only when necessary to provide services or operate our business, including with:
9. How long we keep personal information
We keep personal information only as long as reasonably needed for the purposes described in this Privacy Policy, including to provide services, maintain client records, deliver galleries and films, respond to questions, comply with contracts, resolve disputes, and meet legal, tax or accounting requirements.Photography and video files may be stored for a limited period or archived depending on the service, storage availability, contract terms and business needs. Final delivery timelines and storage terms may also be explained in your contract or client communication.
10. How we protect personal information
We take reasonable steps to protect personal information against loss, theft, misuse, unauthorized access, disclosure, copying, use or modification.These steps may include password-protected accounts, limited access to client information, secure storage tools, reputable third-party platforms, and reasonable business safeguards.No online system, email, website, cloud platform or digital storage method can be guaranteed to be 100% secure.
11. Your privacy rights
You may contact us to:
12. Email and marketing communication
If you submit an inquiry, book a service or communicate with us, we may contact you about your inquiry, booking, service, gallery, delivery or related follow-up.We may also send occasional updates, offers or marketing messages if you have consented or where permitted by law. You can unsubscribe or ask us to stop sending marketing messages at any time.
13. Children and minors
We may photograph or film children and minors as part of family sessions, weddings, events or client projects. Bookings involving minors must be made by a parent, guardian or authorized adult.We do not knowingly collect personal information directly from children for marketing purposes without appropriate consent.
14. Links to other websites
Our website may include links to third-party websites or platforms, such as Facebook, Instagram, YouTube, Google, gallery platforms, payment providers or partner services.We are not responsible for the privacy practices, content or security of third-party websites or platforms.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
16. Contact us
For questions about this Privacy Policy or your personal information, please contact: madhurinaphotography@gmail.com